06 March 2023
The Consumer
A number one MSP who wanted assist in offering providers to a number one world medical gadget producer with groups throughout the globe who was a Microsoft store and had been utilizing Skype for Enterprise for communications.
The Want
The shopper was taking a look at organising a 24×7 help staff for his or her inside customers who had been utilizing Skype for Enterprise and built-in with PSTN calling providers for his or her help brokers. The shopper usually confronted points with PSTN providers and required 24×7 help for making certain easy operations. Additional, the shopper wanted assist migrating from Skype for Enterprise to Microsoft Groups in a phased method.
The Problem
The shopper had a number of PSTN service suppliers built-in for his or her on-premises Skype for Enterprise setup and had 3 area controllers. Additional, just a few customers had been already on Microsoft Groups and PSTN integration by way of Direct Routing was underway. The shopper had distant groups that wanted assist migrating from Skype for Enterprise to MS Groups with intensive planning and help to make sure a easy Transition.
Resolution
Star Data proposed to arrange L2/ L3 help groups with experience in managing MS Groups and Skype for enterprise integrations and providers. The help staff supplied round the clock 24×7 help providers for world groups remotely whereas monitoring present infrastructure setup.
We participated intently with the top buyer’s IT Help groups to assessment, plan, and rollout the technique and execution plan for the adoption of Microsoft Groups which additionally included the setup of Microsoft Groups and integration with Direct Routing Plans with a third-party service and SBC.
The complete Skype of Enterprise to Microsoft Groups migration was focused to deal with 24000 customers throughout the globe and was achieved over a interval of 12 months.
