06 March 2023
The Consumer
A number one South African MSP who catered to native African companies and wanted to shortly ramp up their assist groups throughout Covid once they had a big inflow of recent purchasers.
The Want
The consumer needed to ramp up their groups with a 24×5 assist crew with skilled abilities in Microsoft 365 shortly who’ve expertise in Workplace apps, Home windows Servers, Azure infrastructure monitoring, Alternate On-line, Energetic Listing, SharePoint, Groups, and Admin Middle administration. The consumer was on a vital path to setup the crew in lower than 1 week.
The Problem
The consumer needed to have the sources to be interviewed, ramped up, and onboarded in 1 week. The consumer’s interview course of was severely stringent and wanted a deep understanding of enterprise processes and assist system understanding. Moreover, the consumer wanted groups with expertise in a number of applied sciences together with Veeam, Jira, Datto, and Migration instruments reminiscent of ShareGate and Mover. Additional, the consumer was ISO 27001 licensed and required their vendor to satisfy the necessities for his or her buyer’s safety.
Resolution
Star Data is a ISO 27001: 2013 licensed group with its experience in organising digital groups with licensed and extremely skilled distant builders helped the corporate to construct a crew of full-time distant sources to assist consumer’s 24×5 assist necessities.
Star Data organized sources for Microsoft applied sciences and shortly ramped up on extra applied sciences together with JIRA and Datto and had all the crew onboard inside 5 working days. This enabled the consumer to deal with over 300 tickets a day with a seamless end-user expertise together with throughout off-working hours.
Additional, Star Data supported the consumer with a devoted account supervisor that ensured the graceful cohesion of Star Data’s distant crew to mix in with the consumer’s crew tradition. Thus, Star Data grew to become an prolonged arm and the consumer was in a position to efficiently arrange their offshore improvement heart inside a really quick time frame below the focused finances.
